About Jackal

CRM development and system integration to achieve your business goals

Jackal Software

My name is Shad Mickelberry and I have over 10 years experience as a developer, administrator, and user of SugarCRM and the open source fork SuiteCRM. I do not farm out development overseas so am hands on with project management and development. My experience as an analyst helps me keep your business goals top of mind during the development process.

System integration is a specialty of mine. Integrating your various business applications can help save time and add to the bottom line by reducing duplicate entry and helping giving a global perspective of your business.


I am extremely proud that Jackal Software has been able to give back to our local community.

Spokane Nordic Kids is a cross-country ski program for kids 5-12 years old at Mt. Spokane. Jackal Software is the lead sponsor for Nordic Kids and we volunteered for the 2022 season. Learn More

Spokanimal is a Spokane, WA based humane society. Jackal Software sponsored donations for a Woofs and Whiskers fundraising event through the Spokane Kitty Cantina Learn More

Spokane County United Way Learn More

Jackal Software

Jackal Services

SugarCRM Development

SugarCRM is a leading CRM platform. The flexibility of SugarCRM makes it an ideal choice for a wide range of industries. I have over 5 years as a user, administrator, and developer of SugarCRM.

System Integration

Businesses are increasingly dependent on multiple systems to solve their business needs. I specialize in integrating various systems with your CRM. The result is reduced duplicate entries by users and better analytics for managers.

SuiteCRM Development

SuiteCRM is one of the leading open source CRMs available. It's origin is as a fork of SugarCRM's open source version but has been supercharged with functionality and usability.


All the customization in the world won't have the intended result if end users don't know how to use the system. I offer end user and administrator, and beginning developer training for both SugarCRM and SuiteCRM.

CRM Solutions For Small and Medium Sized Businesses


Shad is an outstanding consultant who continuously exceeds the expectations set for his position. He willingly accepts challenging assignments and offers to contribute where ever he can. Shad has demonstrated excellent programming and analytical skills which are very essential to address the constantly evolving client’s business requirements. The best thing I noticed in him is his insatiable zeal to learn latest technical skills, technology stacks and tools and offer better solutions.

I had the privilege of working with Shad on the application development team for more than 4 years across three companies. Shad is proactive, result oriented, responsible and technically sound employee and he is always ready to put all his energy and time to get the job done. He has an exceptional troubleshooting and analytical skill in PHP, Javascript, and MySQL. Shad is a great asset to any company.

Shad is a person I turn to on for advice as to how to build out sales automation and call center software applications and operations. Additionally, I’ve frequently seen him reach outside out his main responsibilities to assist other team members in a way where it’s always helpful and appreciated. He’s a huge team player

Scott Guild of Resolute Federal Savings Bank

Recently we were introduced to Shad Mickelberry, an independent SugarCRM consultant/freelancer. He quickly solved a catastrophic problem that had kept us out of our CRM for days.

His rates are very reasonable and, more importantly, he has been great to work with. Communication, even of complex issues and ideas, is fantastic and there is very little need for back and forth. His time estimates initially seemed aggressively optimistic but so far they have been very accurate.

He does what he says he is going to do in the time he says it will take, and at very reasonable prices. That both surprises and delights and we are very lucky to be working with him.

Mark Anderson of Floristware