Hello! I'm Shad Mickelberry, a seasoned CRM professional based in Spokane, Washington with over a decade of expertise in both SugarCRM and its open-source counterpart, SuiteCRM. Throughout my career, I've worn multiple hats - as a developer, administrator, and user. This diverse experience equips me with a holistic understanding of the CRM landscape.

One of my guiding principles is ensuring quality and personal touch. Unlike many who outsource development, I manage and execute projects firsthand. This allows me to be intricately involved in every stage, ensuring that the end product aligns perfectly with your vision and needs. Moreover, my background as an analyst ensures that your business objectives remain at the forefront throughout the development journey.

Beyond CRM customization, I'm passionate about system integration. By weaving together your varied business applications, I can streamline processes to save time, eliminate redundant entries, and offer a comprehensive view of your business. The outcome? Improved efficiency and a healthier bottom line for your enterprise.


I am extremely proud that Jackal Software has been able to give back to our local community.


 Spokane Nordic Kids is a cross-country ski program for kids 5-12 years old at Mt. Spokane. Jackal Software is the lead sponsor for Nordic Kids and we volunteered for the 2022 season. Learn More

 Spokanimal is a Spokane, WA based humane society. Jackal Software sponsored donations for a Woofs and Whiskers fundraising event through the Spokane Kitty Cantina Learn More

 Spokane County United Way Learn More